iqz9x Privacy Policy
How your personal information is collected, stored, and kept secure — iqz9x's full privacy policy is described in detail here.
Introduction
About This Privacy Policy
iqz9x (referred to below as "we", "our", or "the platform") is an online gaming platform operated for players in Bangladesh. We take the privacy of our users very seriously and are committed to protecting their personal information.
This Privacy Policy ("Policy") describes what information we collect about you, why we collect it, how we use it, and how we keep it secure when you use the iqz9x website, register an account, or use our services.
Before reading this policy, please note that iqz9x's services are available only to those aged 21 and above. By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with these terms, please stop using our services.
Data Collection
What Information We Collect
Personal Identity Information
At the time of account registration, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- User-chosen password (stored in encrypted form)
Financial Information
To process transactions, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
Gaming Activity Information
To improve your gaming experience, we collect:
- Game play history and statistics
- Bet amounts and results
- Bonus usage records
- Time spent active on the platform
Technical Information
Information collected automatically includes:
- IP address
- Browser type and version
- Device type (mobile, tablet, computer)
- Operating system
- Login and logout times
Use of Data
How We Use Your Information
iqz9x uses the information collected about you only for the purposes listed below. We do not use your personal information for any other purpose without your permission.
1. Account Management
Your information is used to create, verify, and manage your account. This includes age verification, identity confirmation, and account security.
2. Processing Financial Transactions
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
3. Providing Customer Support
Your information is used to provide 24/7 live chat support and to resolve your issues quickly.
4. Fraud Prevention and Security
Technical data is analysed to detect suspicious activity, prevent fraud and money laundering, and ensure the security of the platform.
5. Service Improvement
Analytics data is used to review the gaming experience and improve the platform's functionality and usability.
6. Ensuring Responsible Gaming
Information is used to monitor gaming behaviour, identify at-risk patterns, and provide responsible gaming support.
Data Sharing
Sharing Information with Third Parties
iqz9x does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in certain specific circumstances:
Payment Service Providers
Information necessary for processing transactions is shared with bKash, Nagad, Rocket, Upay, and banks. These partners follow their own privacy policies.
Legal Obligations
Information may be shared with authorities when required by a court order, a legitimate request from a government regulatory body, or a legal process.
Technology Service Providers
Limited and encrypted information is shared with trusted technology partners for the technical operation of the platform. They may not use this information for any other purpose.
Outside the cases mentioned above, we will not disclose your personal information to any third party under any circumstances without your consent.
Security Measures
How the Security of Your Information Is Ensured
iqz9x follows industry-standard technology and processes to protect your personal and financial information. The key elements of our security framework are described below:
SSL/TLS Encryption
SSL (Secure Sockets Layer) encryption technology is used on our website and applications. This keeps all information transmitted between your browser and our servers secure.
Password Protection
Your password is never stored in plain text. Passwords are encrypted using a strong hashing algorithm so that no one can read or use them.
Two-Factor Authentication
Our platform provides Two-Factor Authentication for additional security, which protects your account from unauthorised access.
Security Monitoring
Our technology team monitors the platform's security 24 hours a day. Any suspicious activity is detected and addressed immediately.
Restricted Access
Only those members of our staff who need to view your information for a specific reason are granted access to it. This access is strictly controlled and logged.
Cookies and Tracking
Cookies and Tracking Technology
The iqz9x website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our website remember your preferences and previous sessions.
We use the following types of cookies:
- Essential Cookies: These cookies are required to ensure the core functionality of the website. They are used to maintain your login state and keep security features active.
- Functionality Cookies: These cookies are used to remember your language preference, display settings, and other personal preferences.
- Analytics Cookies: Anonymised analytics data is collected to analyse website usage and improve our services.
You can control cookies by changing your browser settings. However, disabling essential cookies may limit some of the website's functionality.
Your Rights
Your Rights as a User
As a user of iqz9x, you have a number of important rights regarding your personal information. We respect these rights and are committed to helping you exercise them.
Right to Access Information
You have the right to know what information we have collected about you and to receive a copy of it. To make this request, contact our support team.
Right to Correct Information
If any of your information is incorrect or incomplete, you have the right to have it corrected. Corrections can be made from account settings or through the support team.
Right to Delete Information
After closing your account, you may request deletion of information that is not subject to a legal obligation.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, particularly in the case of marketing communications.
Right to Data Portability
You have the right to receive a structured, machine-readable copy of your own data, which you can transfer to another service.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
To exercise any of the rights listed above, contact our support team via live chat or email. We will respond to your request within 30 business days.
Retention Period
How Long Information Is Retained
iqz9x retains your information only for as long as it is needed. The following policies are followed in determining the retention period for information:
Active Accounts
All information is retained for as long as your account is active. Transaction records and gaming history are retained for service improvement and dispute resolution.
After Account Closure
Even after you close your account, certain information must be retained for a specific period due to legal and regulatory obligations. Records of financial transactions and identity verification documents are kept for defined periods in accordance with regulatory requirements.
Automatic deletion
Once the designated retention period ends, information that falls outside legal obligations is securely and permanently deleted or anonymized.
Minor protection
Data protection for minors
iqz9x is an online gaming platform for people aged 21 and above only. We do not knowingly collect any personal information from minors.
Age verification is in place during the registration process. If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and securely delete all collected information.
If you believe that a minor has created an account on our platform, please notify our support team immediately.
Policy updates
Changes to the privacy policy
iqz9x may update this privacy policy from time to time. These changes typically occur for the following reasons:
- Changes to our services or addition of new features
- Alignment with legal or regulatory changes
- Improvement of security measures
- Bringing clarity based on user feedback
Whenever significant changes are made to this policy, we will display a clear notice on the website and update the "last updated" date at the top of the policy. For major changes, a notification may be sent to the registered email address.
Continued use of the platform after the updated policy is published will be considered as your acceptance of the revised terms. We encourage you to review this policy regularly.
Contact
Contact regarding privacy
If you have any questions about this privacy policy, wish to exercise your rights over your information, or have any privacy-related concerns, please contact us:
- Live chat: 24/7 support available in Bengali
- Email: [email protected]
We try to respond to your privacy-related requests as quickly as possible. All requests are handled according to Bangladesh Standard Time (BST, UTC+6).
Brief summary
- We collect only the necessary information
- Your information is never sold
- Your information is protected with SSL encryption
- You have the right to view, correct, and delete your information
- 24/7 support is always available
- Only accounts for users aged 21 and above are permitted